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Shipping & Returns

Shipping

US Shipments
In US 48 states + Washington DC – we offer Standard, Priority, 2 Day Express, Next Day Express shipping options. We offer free shipping based on order volume. Click here for rate table.

  • Standard usually goes out USPS First Class mail with tracking. Transit times are usually 3 to 5 days.
  • Priority usually goes out USPS Priority mail. Transit times are usually 2 to 3 business days.
  • 2 Day Express and Next Day Express usually uses FedEX as our preferred carrier. Transit times are 2 business days and 1 business day, respectively.
  • For Alaska and Hawaii and Puerto Rico, we offer USPS First Class mail with tracking (Click here for rate table). Transit times are usually 5 to 7 days.


Asia Shipments
Hong Kong - We offer local service from our facility in Hong Kong. We currently ship SF Express (Click here for rate table). Usual transit times are 1 to 3 business days.

Taiwan, Japan, South Korea, China, Singapore, Vietnam, Malaysia - We ship SF Express Economy (Click here for rate table) with usual transit times of 5 to 7 business days.


Canada, Mexico, Europe, South America & Other Areas
For Canada, Mexico, Europe, South America and other parts of the world, we use FedEX International Priority. On average shipments are received between 2-7 business days – depends on location. This is a shipping option with a high service and high level of service (See rate table).

For all international shipments (shipments shipping outside of the US and Hong Kong), we offer premium DDP (Duty Delivery Paid) service. If there are duties to be collected, we collect them at check out and remit on your behalf. This ensures smooth door-to-door service and fastest transit times.

All services include tracking information and will be available on the website for convenience.

Orders usually process same day before noon (US Dallas time) for US orders and next business day if order received after noon (US Dallas time).

For orders shipping to Hong Kong, Taiwan, Japan, South Korea, China, Singapore, Vietnam, Malaysia – orders usually process same day before noon (HK time) and next business if order received after noon (HK time).

Our US facility is located in the North Dallas area – minutes away from one of the largest airport in the US and Fedex, USPS, UPS hubs. During the holiday season, our facility in the North Dallas area will be operating 7 days a week getting orders out as fast as possible.

Our HK facility operates Monday thru Friday and will do their best to get orders out as fast as possible.

Returns

We unfortunately cannot accept returns for our masks due to safety concerns. If your mask does not fit properly, please review the FAQ around adjusting the mask. If the mask still does not fit, please contact customer service and we will work to make it right.